OttO club models are on pre-order and delivery is at the end of the month indicated on the order form associated with the model that you have put in your shopping cart. Also it is not possible to combine club models and shop models, you must register two separate orders.
OttO club models are available for pre-order and delivery takes place at the end of the month indicated on the order form associated with the model that you have placed in your shopping cart. Also it is not possible to combine models from two different clubs on the same order, you must register two separate orders.
Yes it's new, you now have a single account for your club orders and shop.
To view the status of current orders, go to: My account, then order history and details then click on “details” to display the content of the order.
Go to the section Club and reserve the models of your choice. You must validate the basket for the pre-order be registered. It is possible to pay immediately or pay later: payment deadline the 10th of the month of the model
For orders on the OttO shop only immediate payment by credit card the most possible. For pre-orders on the OttO club, you can pay for your order using several means of payment: credit card, direct debit, check, transfer. You can pay immediately with the order or choose to pay later. The deadline for payment is the 10th of the month of the model. Checks and direct debits are cashed on the 10th of the month of the model. For checks and transfers, you must indicate the customer account number and the order reference.
The models in reservation on the club are usually shipped the end of the month indicated on the order form associated with the model that you have put in your shopping cart. We will send you an email with the tracking number as soon as the package is delivered to the transporter. Also, the tracking number is sent by email by the carrier as soon as he ships your package. Remember to also check spam. We provide information about the payment deadlines and the delivery dates on the first page of the site or on the form product.
On the OttO club, you can pre-order several models within the limit of 2 copies per model and per person. On the OttO shop, orders are not limited.
All OttOmobile models are numbered and limited.
When a model is exhausted, it is not reproduced identically. We are making only models in limited and numbered editions, once all the copies are sold, we do not reproduce any. If the model is re-released in the future, it will be in another color or another version. Perhaps you can find this reference at our resellers on the Internet.
Yes, by visiting our customer service, you have the option to enter a model suggestion.
OttOmobile miniatures can be found in specialized stores or via resellers of online sites.
Each rally model has a specific decoration that requires time to more work than for reproductions of civilian vehicles (research time and development, correction, exposure time of decals…)
At OttOmobile, we only produce 1/18 and 1/12 miniatures.
For any order modification (quantity, content, address, etc.) you must contact the service customer
Please contact customer service who will file a complaint with of the carrier.
Please submit an online service request on our service customer
please contact the customer service which will assign you a new password.
You can view your history in your customer account under my old orders.
We produce limited and numbered models (999 pieces minimum) It is not possible to produce a unique model on demand but you will find exclusive series on our site hc-models.com
We do not sell spare parts. We prefer orders placed on our site for spare parts requests, you must make a request on our site sav
Contact-us
Customer Service
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OttOmobile
2, rue de l’écusson
Zone commerciale Oxygène Sud
56120 Josselin France
tél. +33 (0)2 97 75 61 02
